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Requirement of Multi-Factor Authentication (MFA) for Online Banking

By Hannah Nagos, AVP/Business Development
Southwest Heritage Credit Union

At SWHCU, safeguarding your data is our top priority. We recognize that the confidentiality, integrity, and accessibility of your credit union account are crucial to you and your financial well-being. Our dedication involves implementing advanced security measures, such as multi-factor authentication (MFA), to ensure the highest level of protection for your accounts. Starting on April 1, 2024, all members will be required to use MFA when accessing their online banking profile across all platforms.

What is MFA and why is SWHCU implementing it?

Multi-Factor Authentication (MFA) is a secure way of verifying a member’s identity by requesting two or more pieces of information when logging in. One factor involves information such as your username and password. The second factor includes verification methods such as a security code sent via phone number or email. By requiring multiple authentication methods, MFA significantly increases the difficulty for outside threats such as fraudsters logging into your online banking profile.

When does the MFA requirement go into effect?

The requirement begins April 1, 2024. We encourage you to begin planning now for this change.

What action can I take now?

Prior to launch of the MFA process, it is important to review your personal contact information. Kindly verify the accuracy of your phone numbers and email addresses, as these contact details will play a crucial role in the MFA process. Verification can be completed within your profile settings in online banking, in a branch or by giving us a call.

We are committed to working diligently to offer top-notch services and products to our members, while also implementing security measures to ensure your safety.

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